Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact in original packaging.

We do not accept returns or exchanges for:

  • Products that have been worn, washed, altered, or damaged after delivery.
  • Items returned without original tags, labels, or packaging.
  • Products showing signs of use, stains, odors, or mishandling.
  • Items damaged due to improper care, storage, or normal wear and tear.
  • Final sale, promotional, or customized items (where applicable).

West Coast India reserves the right to reject returns that do not meet the above conditions.

You can always contact us for any return question at info@westcoastindia.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.

We do not accept returns or exchanges for:

  • Products that have been worn, washed, altered, or damaged after delivery.
  • Items returned without original tags, labels, or packaging.
  • Products showing signs of use, stains, odors, or mishandling.
  • Items damaged due to improper care, storage, or normal wear and tear.
  • Final sale, promotional, or customized items (where applicable).

West Coast India reserves the right to reject returns that do not meet the above conditions.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order Cancellation Policy

Customers can cancel an order within 1 hours of placing it, provided the order has not already been processed for dispatch. Once an order has been dispatched, it cannot be cancelled through the standard cancellation process and will be subject to our applicable return policy.

Partial Cash on Delivery

  • Refused delivery: If you refuse to accept the delivery, the 20% advance paid will be non-refundable.

For prepaid and Partial Cash on Delivery orders, any eligible refund will be processed in accordance with our Refund Policy.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@westcoastindia.com.